NOC Technician II: 24/7 Network Support Pro

TNS Inc.; Reston (VA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Paid holidays and vacations

401K plan with company match

Job summary

TNS Inc. is seeking a NOC Technician in Reston, VA to monitor networks, handle incident tickets, and support customers and vendors. You will troubleshoot IP networks, LTE signaling, and telecom equipment in a fast-paced 7x24x365 environment.

The role requires experience in an NOC or similar OPS role, knowledge of SIP, Diameter, BGP, and IP networks, plus the ability to work rotating shifts including nights and holidays. Bachelor’s in a technical field is preferred.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Experience in a Network Operations Center or similar Operational Support environment.
• Strong troubleshooting of IP networks and telecom signaling.

Responsibilities

• Monitor network surveillance systems, respond to alarms and manage a phone queue taking direct support calls from customers and vendors.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact resulting from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
• Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing switches, Routers, STPs, DACS, DNX, DSRs and other muxing equipment.
• Interface with TNS customers, telecommunications carriers, and equipment vendors.
• Work a rotating shift as required to support 7x24x365 Operations
• Must be able to perform shift work including nights, weekends and holidays as required
• Good communication skills and the ability to work well within a team.

Skills

LTE technologies

SIP/VoIP flows

IP networking

Cisco IOS

JunOS

BGP troubleshooting

Unix/Linux basics

English communication

Education

Bachelor's degree in a technical field

Tools

Remedy

Salesforce

SolarWinds

Splunk

Netreo

MetaSwitch Perimeta SBC

Microsoft Office

Job description

TNS Inc. is seeking a NOC Technician in Reston, VA to monitor networks, handle incident tickets, and support customers and vendors. You will troubleshoot IP networks, LTE signaling, and telecom equipment in a fast-paced 7x24x365 environment.

The role requires experience in an NOC or similar OPS role, knowledge of SIP, Diameter, BGP, and IP networks, plus the ability to work rotating shifts including nights and holidays. Bachelor’s in a technical field is preferred.