NOC Technician II: Network Reliability & Incident Resolution

Transaction Network Services (TNS); United States; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401K with company match

Paid holidays

Paid vacation

Job summary

Transaction Network Services (TNS) is seeking a NOC Technician for our Network Operations Center. You will answer incoming calls, document, isolate and resolve network incidents, and support 7x24x365 operations.

You will troubleshoot IP networks, LTE signaling, BGP, and related platforms, coordinate with customers, carriers, and vendors, and manage incident tickets. A technical bachelor’s degree or equivalent experience is required; compensation ranges from $28.50 to $31.50 per hour with a

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role
• Working knowledge of LTE technologies including Diameter, S8, S6a
• Working knowledge of SIP message calls flows and platform interworking
• Working knowledge of IP networking technologies and troubleshooting
• Cisco IOS and JunOS experience
• Experience troubleshooting IPX networks
• Experience troubleshooting BGP peering issues

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors
• Manage and resolve assigned incident tickets
• Provide direct support to internal and external customers to mitigate service impact resulting from network events
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks
• Perform troubleshooting for BGP peering and IP connectivity alarms
• Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing switches, routers, STPs, DACS, DNX, DSRs and other muxing equipment
• Interface with TNS customers, telecommunications carriers, and equipment vendors. -Perform routine and corrective maintenance on network elements
• Work a rotating shift as required to support 7x24x365 Operations
• Must be able to perform shift work including nights, weekends and holidays as required
• Good communication skills and the ability to work well within a team

Skills

IP networking

LTE signaling

BGP troubleshooting

SIP signaling

Unix/Linux basics

Ticketing systems

Cisco IOS/JunOS

Communication skills

Education

Bachelor's degree in a technical field

Tools

Remedy

Salesforce

SolarWinds

Splunk

Netreo

MetaSwitch Perimeta SBC

Cisco IOS

JunOS

Job description

Transaction Network Services (TNS) is seeking a NOC Technician for our Network Operations Center. You will answer incoming calls, document, isolate and resolve network incidents, and support 7x24x365 operations.

You will troubleshoot IP networks, LTE signaling, BGP, and related platforms, coordinate with customers, carriers, and vendors, and manage incident tickets. A technical bachelor’s degree or equivalent experience is required; compensation ranges from $28.50 to $31.50 per hour with a