NOC Technician II: 24/7 Network Operations

Transaction Network Services (TNS); Utah; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

401K plan with company match

Paid holidays and vacations

Job summary

Transaction Network Services (TNS) is seeking a NOC Technician in Utah to monitor network systems, respond to alarms, and resolve incidents. You will handle direct customer support and work across SS7, SIP, Diameter signaling platforms, and IP networks.

The role requires strong TCP/IP knowledge, experience with LTE signaling, and familiarity with tools like Remedy and Salesforce. Shift work, team collaboration, and excellent communication are essential.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Experience in a Network Operations Center or similar Operational Support environment.
• Working knowledge of LTE technologies including Diameter, S8, S6a.
• Working knowledge of SIP message calls flows and platform interworking.
• Working knowledge of IP networking technologies and troubleshooting.
• Experience troubleshooting IPX networks and BGP peering issues.

Responsibilities

• Monitor network surveillance systems, respond to alarms and manage a phone queue taking direct support calls.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management for network platforms.
• Interface with customers, carriers, and vendors; perform routine maintenance on network elements.
• Work a rotating shift to support 7x24x365 operations.

Skills

NOC experience

LTE technologies

IP networking

SIP signaling

BGP troubleshooting

Unix/Linux

Remedy

Salesforce

Education

Bachelor's degree in technical field

Tools

Cisco IOS

JunOS

SolarWinds

Splunk

Netreo

Remedy

Salesforce

Job description

Transaction Network Services (TNS) is seeking a NOC Technician in Utah to monitor network systems, respond to alarms, and resolve incidents. You will handle direct customer support and work across SS7, SIP, Diameter signaling platforms, and IP networks.

The role requires strong TCP/IP knowledge, experience with LTE signaling, and familiarity with tools like Remedy and Salesforce. Shift work, team collaboration, and excellent communication are essential.