NOC Technician I - 24/7 Networking & IT Support

ROCS Grad Staffing; Reston (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A technology staffing company in Reston is seeking an entry-level network support specialist. In this role, you'll provide Tier 1 help desk support, monitor network issues, and ensure customer satisfaction. Ideal candidates are passionate about technology and have foundational networking knowledge. This position offers a pay range of $65,000 to $75,000 annually, with opportunities for growth in a dynamic team environment.

Qualifications

• 1+ years of experience with networking, operating systems, and IT support preferred.
• Ability to obtain a security clearance.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Provide Tier 1 Help Desk support for technical problems.
• Monitor network management systems for prompt issue resolution.
• Document all service requests and actions taken.

Skills

Networking fundamentals

Customer service

Problem-solving

Communication skills

Education

High School diploma

Bachelor’s degree in Engineering, Computer Science, Information Technology

Tools

ServiceNow

SolarWinds

Job description

A technology staffing company in Reston is seeking an entry-level network support specialist. In this role, you'll provide Tier 1 help desk support, monitor network issues, and ensure customer satisfaction. Ideal candidates are passionate about technology and have foundational networking knowledge. This position offers a pay range of $65,000 to $75,000 annually, with opportunities for growth in a dynamic team environment.