NOC Technician I: 24/7 Network Operations & Troubleshooting

Astound; Bethlehem (Northampton County); Presencial; USD 33.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k match

Health insurance (medical/dental/vison

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discounts

Descripción de la vacante

Astound's Network Operations Center (NOC) Technician role operates in a 24/7/365 control center, performing entry-level fault and performance management, triage for voice, data and video networks, and monitoring of fiber transport and building safety systems.

The position involves first-level technical support, ticketing, and coordination with engineers and field teams to restore services. It requires ITIL familiarity, Windows/Office skills, and strong communication and problem-solving abilities.

Formación

• Knowledge of ITIL processes including Monitoring & Event Management, Incident Management, Change Management and Problem Management.
• Windows OS and Microsoft Office skills (Word, Excel) are essential.
• Experience with incident management ticketing systems and NMS tools is preferred.

Responsabilidades

• Monitor and manage a national voice, data and video network; perform Tier I triage and support for related network elements.
• Open and track tickets for service impacting events and coordinate with third-party vendors.
• Draft Reason For Outage (RFO) and document outage reports; maintain ticket notes and updates.
• Issue FLASH notifications, alerts, and emails to inform stakeholders of outages and events.
• Coordinate planned maintenance during scheduled windows and participate in escalation processes.
• Collaborate with IP, Switch and Fiber Transport engineers and field teams to restore services quickly.

Conocimientos

ITIL knowledge

Windows OS

Office software

Incident management

Ticketing systems (RT/ServiceNow)

NMS familiarity

Scheduling flexibility

Communication skills

Deadline management

Stakeholder interaction

Educación

High school diploma

Technical degree or certifications

Herramientas

RT/ServiceNow

IBM Tivoli/Netcool

Cacti

SevOne

NMS systems

Descripción del empleo

Astound's Network Operations Center (NOC) Technician role operates in a 24/7/365 control center, performing entry-level fault and performance management, triage for voice, data and video networks, and monitoring of fiber transport and building safety systems.

The position involves first-level technical support, ticketing, and coordination with engineers and field teams to restore services. It requires ITIL familiarity, Windows/Office skills, and strong communication and problem-solving abilities.