Night NOC Technician II: 24/7 Fiber Network Support

Ziply Fiber; Yakima (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading telecommunications company is seeking a NOC Technician II to monitor network performance and provide second-level support. Responsibilities include resolving technical issues, mentoring junior staff, and ensuring exceptional customer service. Candidates should have an Associate Degree and relevant telecom experience. The role offers a night shift schedule and is vital for operational success.

Qualifications

• Telecom Network Operations Center experience required.
• Knowledge of network protocols and networking technologies required.
• Ability to work as part of a team while performing as an individual.

Responsibilities

• Provide second level support to resolve complex, technical problems.
• Monitor network using software and stations provided.
• Provide 24x7 support for the Wholesail Networks system.

Skills

Excellent troubleshooting and analytical skills

Ability to provide excellent customer service

Strong oral and written communication skills

Education

Associate Degree in a related field

Tools

Cisco Systems switches and routers

Microsoft Office applications

Job description

A leading telecommunications company is seeking a NOC Technician II to monitor network performance and provide second-level support. Responsibilities include resolving technical issues, mentoring junior staff, and ensuring exceptional customer service. Candidates should have an Associate Degree and relevant telecom experience. The role offers a night shift schedule and is vital for operational success.