NOC Technician — Broadband Support (Temp)

Strata Networks; Roosevelt (UT); On-site; USD 22,041 - 26,174; Part time

Job summary

A regional telecommunications provider in Utah is seeking a motivated Network Operations Technician (temporary position) to assist customers with service troubleshooting. The ideal candidate should have strong technical skills and excellent communication abilities. Responsibilities include customer support, issue diagnosis, and ticket management. This entry-level role requires flexibility for various shifts, including nights and weekends.

Qualifications

• Ability to work independently and collaboratively in a fast-paced environment.
• Proven analytical skills with strong attention to detail.
• Flexibility to work days, nights, weekends, and holidays as required.

Responsibilities

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to company services.
• Create, manage, and maintain trouble tickets effectively.

Skills

Strong diagnostic and problem-solving skills

Excellent communication and customer service abilities

Outstanding organizational and time management skills

Good knowledge of internet security and data privacy principles

Above-average technical knowledge of networking equipment

Job description

A regional telecommunications provider in Utah is seeking a motivated Network Operations Technician (temporary position) to assist customers with service troubleshooting. The ideal candidate should have strong technical skills and excellent communication abilities. Responsibilities include customer support, issue diagnosis, and ticket management. This entry-level role requires flexibility for various shifts, including nights and weekends.