NOC Technician – 2nd‑Line Network Support (Wi‑Fi/Router)

Artech Information System LLC; Littleton (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company located in the United States is seeking a Technical Support Specialist for managing and resolving customer issues related to managed services. The ideal candidate will possess strong troubleshooting skills in networking and customer interaction. Responsibilities include handling service tickets, interfacing with technical teams, and ensuring efficient communication. Candidates should have relevant technical certifications and a technical degree, along with 3-5 years of related experience. The position requires flexibility in working nights and weekends.

Qualifications

• 3-5 years of related technical B2B support experience.
• Excellent analytical and communication skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Handle inbound customer repair requests via phone and portal.
• Manage ticket queues and document all interactions.
• Troubleshoot and repair Managed Solution customer problems.

Skills

Troubleshooting skills

Layer I and Layer II transport

TCP Protocol Stack and IP Connectivity

Wi-Fi, Switch, Router, 3G/4G Backup, DSL

Education

2-year technical degree (preferably Engineering or Telecommunications)

Tools

Cisco routers and switches

Remedy

ILEX

Job description

A leading IT staffing company located in the United States is seeking a Technical Support Specialist for managing and resolving customer issues related to managed services. The ideal candidate will possess strong troubleshooting skills in networking and customer interaction. Responsibilities include handling service tickets, interfacing with technical teams, and ensuring efficient communication. Candidates should have relevant technical certifications and a technical degree, along with 3-5 years of related experience. The position requires flexibility in working nights and weekends.