NOC Network Operations Specialist — Incident & Support

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company located in Harrisburg, United States is seeking an experienced IT Support Specialist. The candidate will be responsible for managing network issues, answering inbound calls, and creating trouble tickets to resolve incidents. Ideal candidates should possess strong communication skills, experience in incident management, and familiarity with network management tools. This position requires proactive problem-solving and the ability to assist users with varying IT skill levels.

Qualifications

• 2+ years previous experience in systems administration or help desk.
• Ability to assist users with varying IT skillsets.
• Experience with incident management and ticketing software.

Responsibilities

• Answer inbound calls regarding network issues.
• Create Service Now trouble tickets for issue resolution.
• Monitor network and hardware using management tools.
• Coordinate with network staff for service restoration.
• Assist network engineers with tasks and documentation.

Skills

Excellent communication skills

Phone etiquette

Adaptability

Attention to detail

Organizational skills

Troubleshooting

Tools

Solar Winds

Squared up

Service Now

Job description

A technology services company located in Harrisburg, United States is seeking an experienced IT Support Specialist. The candidate will be responsible for managing network issues, answering inbound calls, and creating trouble tickets to resolve incidents. Ideal candidates should possess strong communication skills, experience in incident management, and familiarity with network management tools. This position requires proactive problem-solving and the ability to assist users with varying IT skill levels.