NOC Analyst: 24/7 Cloud & Networking Support

Plume; United States; Hybrid; USD 65,000 - 75,500; Full time

Benefits offered by this job

401K plan with company match

Comprehensive health benefits

Dental and vision insurance

Job summary

A telecommunications company is seeking a skilled NOC Analyst to join their Technical Operations team. The role involves monitoring and supporting systems and applications to resolve technical issues. Candidates should have experience in Linux, Cloud, Networking, or WiFi, and proficiency in tools like Jira and Slack. Offering competitive compensation, benefits, and a collaborative team environment, the position values strong problem-solving and communication skills.

Qualifications

• Hands on technical experience in at least one of: Linux, Cloud, Networking or WiFi.
• Experience using tools such as Jira, Confluence, Slack, Grafana, and Kibana.
• Ability to analyze system diagnostics and articulate the issue.

Responsibilities

• Triage, route, and respond to cases opened by customers and employees.
• Monitor the platform to ensure adherence to SLAs.
• Execute MOPs or playbooks to remediate issues.

Skills

Technical experience in Linux

Cloud experience

Networking skills

WiFi knowledge

Problem solving abilities

Communication skills

Education

BS degree in a STEM field

Tools

Jira

Confluence

Slack

Grafana

Kibana

Job description

A telecommunications company is seeking a skilled NOC Analyst to join their Technical Operations team. The role involves monitoring and supporting systems and applications to resolve technical issues. Candidates should have experience in Linux, Cloud, Networking, or WiFi, and proficiency in tools like Jira and Slack. Offering competitive compensation, benefits, and a collaborative team environment, the position values strong problem-solving and communication skills.