NOC Tech Support - Windows/Linux & Network Monitoring

Motorola Solutions; Montgomery (AL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

Job summary

Motorola Solutions is seeking a technical support professional for the Network and Security Operations Center in Montgomery. The role focuses on monitoring, troubleshooting, and incident resolution across Windows and Linux environments, with emphasis on CJIS security requirements.

Ideal candidates bring 1+ year of customer-facing IT support, experience with ServiceNow or Remedy, and strong communication skills. Background checks are required for access to security areas.

Qualifications

• 1+ year of technical support experience in a customer-facing IT service organization.
• Microsoft Windows OS (operating systems) support experience.
• Remote or virtual machine support experience a plus.
• Network fault monitoring dashboard experience.
• Experience with endpoint administration for security, patch, or backup management.
• Use of ServiceNow or Remedy for case and incident management.
• Exceptional written and verbal communication skills.
• Ability to remain level-headed and professional at all times.

Responsibilities

• Monitor and manage network and systems infrastructure and report outages.
• Troubleshoot and resolve customer issues using the provided software tool sets.
• Support Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions, and networking devices.
• Document incidents and actions in ServiceNow or Remedy.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

ServiceNow

Remedy

Job description

Motorola Solutions is seeking a technical support professional for the Network and Security Operations Center in Montgomery. The role focuses on monitoring, troubleshooting, and incident resolution across Windows and Linux environments, with emphasis on CJIS security requirements.

Ideal candidates bring 1+ year of customer-facing IT support, experience with ServiceNow or Remedy, and strong communication skills. Background checks are required for access to security areas.