Hybrid NOC Dispatch Specialist — 24/7 Tech Support

Motorola Solutions; Schaumburg (IL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Job summary

Motorola Solutions is building talent pipelines for a Service Desk Representative role. You will provide frontline technical support, analyze customer needs, and coordinate with engineering and operations to resolve issues while maintaining service excellence.

The position emphasizes a people-first culture, 24/7/365 service continuity, and opportunities for growth within the organization. A background in customer service and potential security clearances are valued.

Qualifications

• High School Diploma or 1+ years of experience in customer service.
• U.S. citizenship with ability to obtain necessary security clearance as required by government contract
• Legal authorization to work in the U.S. indefinitely is required; sponsorship is not available for this position
• Preferred: Bachelor’s degree in a technical or business discipline

Responsibilities

• Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
• Drive end-to-end resolution of support requests while maintaining professional service standards
• Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams
• Develop and maintain collaborative relationships with enterprise and public sector partners
• Document workflows using ticketing platforms, Windows, and Google Workspace applications

Skills

Customer service

Cross-functional teamwork

Troubleshooting

Communication

Education

Bachelor’s degree in technical or business

Tools

Ticketing systems

Windows

Google Workspace

Job description

Motorola Solutions is building talent pipelines for a Service Desk Representative role. You will provide frontline technical support, analyze customer needs, and coordinate with engineering and operations to resolve issues while maintaining service excellence.

The position emphasizes a people-first culture, 24/7/365 service continuity, and opportunities for growth within the organization. A background in customer service and potential security clearances are valued.