Video Security Systems Support Specialist

Motorola Solutions; Allen (TX); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Technical Support Analyst to deliver rapid support for video security products, including VMS, cameras, servers, and network infrastructures. You will troubleshoot complex issues, document incidents, and ensure high-quality customer experiences across calls, chats, and emails.

Qualifications include a HS diploma with 1+ year in technical or customer support, plus CCNA/CCNP or related certifications preferred.

Qualifications

• Proven ability to diagnose routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and Multicasting.
• Experience configuring and troubleshooting customer environments with Video Management Systems and IP cameras.
• Strong written and spoken English for documenting complex technical details.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and IP networking issues via phone and digital channels.
• Own customer cases for Video Management Systems, cameras, and servers with urgency and accountability.
• Maintain detailed case records to capture incident histories and support ongoing investigations.

Skills

IP Networking

Operating Systems

Video Security Systems

Communication

Troubleshooting

Multitasking

Collaboration

Education

High school diploma

Job description

Motorola Solutions is seeking a Technical Support Analyst to deliver rapid support for video security products, including VMS, cameras, servers, and network infrastructures. You will troubleshoot complex issues, document incidents, and ensure high-quality customer experiences across calls, chats, and emails.

Qualifications include a HS diploma with 1+ year in technical or customer support, plus CCNA/CCNP or related certifications preferred.