NOC Dispatch Agent | Hybrid Frontline Tech Support

Motorola Solutions Inc; Schaumburg (IL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous paid time off

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions is seeking a Service Desk Representative to join a people-first culture and provide frontline technical support. You will analyze customer needs, coordinate with internal teams, and drive timely resolutions to complex issues.

Candidates should have a high school diploma or 1+ year of customer service, U.S. citizenship, and eligibility for security clearance. This role may offer growth within a global organization.

Qualifications

• High School Diploma or 1+ years of customer service experience.
• U.S. citizen with the ability to obtain security clearance for government contract.
• Legal authorization to work in the U.S. indefinitely.

Responsibilities

• Frontline support & troubleshooting with customers.
• Drive end-to-end resolution of support requests.
• Coordinate cross-functional incident escalation with tech teams.
• Develop and maintain relationships with enterprise/public sector partners.
• Provide clear, actionable communication during high-tempo periods.
• Use ticketing platforms and Google Workspace to document workflows.
• Adapt to evolving tech environments to support 24/7 service.

Skills

Customer service

Troubleshooting

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Tools

Google Workspace

Ticketing systems

Windows OS

Job description

Motorola Solutions is seeking a Service Desk Representative to join a people-first culture and provide frontline technical support. You will analyze customer needs, coordinate with internal teams, and drive timely resolutions to complex issues.

Candidates should have a high school diploma or 1+ year of customer service, U.S. citizenship, and eligibility for security clearance. This role may offer growth within a global organization.