NOC Supervisor, Telecomm Network Operations Leader

Placements24; Queenstown (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Professional development opportunities

Job summary

Placements24 is seeking an experienced Telecommunications NOC Supervisor to oversee on-site operations in Queenstown, Eastern Cape. You will lead a technical team, monitor the network, and drive rapid response to service disruptions.

You will coordinate with engineering and field teams, refine NOC procedures, and generate performance reports. The role requires a strong technical background, leadership experience, and the ability to work in shifts at the Queenstown site.

Qualifications

• 4+ years in a NOC environment with at least 1 year in a supervisory role.
• Strong knowledge of TCP/IP, routing (BGP, OSPF), and switching.
• Experience with network monitoring tools (SolarWinds, Nagios, Zabbix).
• Proven leadership and team motivation abilities.
• Excellent problem-solving, analytical and decision-making skills under pressure.
• Strong communication and interpersonal skills with technical and non-technical staff.
• Willingness to work in shifts and relocate to Queenstown, Eastern Cape.

Responsibilities

• Lead and mentor a team of NOC technicians.
• Monitor real-time network performance and respond to alarms.
• Coordinate incident response and ensure timely resolutions.
• Collaborate with field operations, engineering and other teams.
• Maintain logs of events, incidents, and resolutions.
• Develop and refine NOC procedures and best practices.
• Ensure effective use of monitoring tools and systems.
• Produce regular reports on availability, incidents, and team productivity.
• Perform root cause analysis for recurring issues and implement preventive actions.
• Serve as escalation point for complex technical issues within the NOC.

Skills

Team leadership

Problem solving

Communication

Shift work

Network fundamentals

Education

National Diploma or Bachelor's degree in IT/CS/EE

Tools

SolarWinds

Nagios

Zabbix

Job description

Placements24 is seeking an experienced Telecommunications NOC Supervisor to oversee on-site operations in Queenstown, Eastern Cape. You will lead a technical team, monitor the network, and drive rapid response to service disruptions.

You will coordinate with engineering and field teams, refine NOC procedures, and generate performance reports. The role requires a strong technical background, leadership experience, and the ability to work in shifts at the Queenstown site.