24/7 NOC Operator for Critical Communications

Lever, Inc.; Marshalltown (IA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Parental Leave

401k match

Paid holidays

Ongoing training

Advancement opportunities

Job summary

Eastern Communications, Ltd. is looking for a dependable Network Operations Center (NOC) Operator to support vital communications systems. This role involves monitoring systems, logging incidents, providing customer support, and generating reports.

The selected candidate will work closely with other operators and stakeholders to ensure optimal functionality. The ideal candidate should possess excellent communication skills and the ability to manage incidents while maintaining customer

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated ability to handle customer inquiries.
• Strong organizational skills and attention to detail.
• Proactive and dependable with ownership of issues.
• Ability to prioritize and remain composed under pressure.

Responsibilities

• Monitor performance of Land Mobile Radio communication networks.
• Log and document all incidents for continuous improvement.
• Serve as initial contact for clients reporting network issues.
• Prepare routine reports on incidents and maintenance activities.
• Work closely with stakeholders to ensure smooth operations.
• Identify and resolve basic issues, escalating when necessary.

Skills

Customer Communication

Customer Service

Internal Collaboration

Documentation

Ownership

Judgment Under Pressure

Learning Agility

Tools

Network Monitoring Tools

Radio Equipment

Job description

Eastern Communications, Ltd. is looking for a dependable Network Operations Center (NOC) Operator to support vital communications systems. This role involves monitoring systems, logging incidents, providing customer support, and generating reports.

The selected candidate will work closely with other operators and stakeholders to ensure optimal functionality. The ideal candidate should possess excellent communication skills and the ability to manage incidents while maintaining customer