Senior NOC Leader — Telecommunications Operations

Placements24; Houston (TX); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Life insurance

Leadership training

Job summary

Placements24 is seeking a Telecommunications Network Operations Manager to lead the NOC in Randburg, Gauteng. You will oversee daily network operations, ensuring high availability, performance, and reliability of telecom services while guiding a team of engineers and technicians.

The role requires 7+ years in telecom network operations with at least 3 years in management, strong incident response, ITIL expertise, and collaboration across engineering and support teams.

Qualifications

• 7+ years in telecommunications network operations with 3+ years in a management role.
• Proven experience managing a NOC environment and driving operational excellence.
• Strong knowledge of network protocols, architectures, and incident handling.

Responsibilities

• Manage and lead the NOC team to ensure high performance and accountability.
• Oversee monitoring, troubleshooting, and resolution of network incidents and outages.
• Ensure restoration of services to meet or exceed SLA targets.
• Develop and implement operational procedures and best practices.
• Lead capacity planning and proactive performance improvements.
• Perform root cause analysis for major incidents and drive preventive actions.
• Collaborate with engineering, field ops, and customer support.
• Manage vendor relationships for monitoring tools and services.
• Drive continuous improvement and ensure security/compliance.

Skills

NOC management

Incident management

Network operations

ITIL framework

Leadership

Vendor management

Troubleshooting

Education

Bachelor's degree in Telecommunications Engineering or related field

Tools

Network monitoring tools

Job description

Placements24 is seeking a Telecommunications Network Operations Manager to lead the NOC in Randburg, Gauteng. You will oversee daily network operations, ensuring high availability, performance, and reliability of telecom services while guiding a team of engineers and technicians.

The role requires 7+ years in telecom network operations with at least 3 years in management, strong incident response, ITIL expertise, and collaboration across engineering and support teams.