Network Operations Center (NOC) Technician

Placements24; Queenstown (MD); Hybrid; USD 11,000 - 22,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Paid leave

Job summary

Placements24 is recruiting a Network Operations Center Technician for Queenstown, Eastern Cape. You will monitor network health, respond to incidents, and coordinate with engineering to ensure reliable service for customers. The role requires shift work for 24/7 coverage with hybrid admin tasks.

A Diploma or ICT certification and 1–3 years in NOC or network support are preferred. You will work with TCP/IP, DNS, DHCP, routing and monitoring tools such as SolarWinds, Zabbix, and Nagios while

Qualifications

• Diploma or ICT certification is required or preferred.
• 1–3 years of experience in a NOC or network support role is desired.
• Solid understanding of TCP/IP, DNS, DHCP, routing and switching is expected.

Responsibilities

• Monitor network devices, systems, and services for performance and availability issues.
• Diagnose and resolve outages and performance degradations.
• Respond to alerts from monitoring systems and escalate as needed.
• Document incidents, steps taken, and resolutions; maintain shift logs and reports.
• Collaborate with internal teams and external vendors to ensure SLA compliance.

Skills

Networking concepts

Monitoring & troubleshooting

Shift work

Communication skills

Education

Diploma or ICT certification

Tools

SolarWinds

Zabbix

Nagios

Job description

About the Role Our client, a dynamic telecommunications provider, is seeking an observant and proactive Network Operations Center (NOC) Technician to join their team in Queenstown, Eastern Cape. This hybrid role involves monitoring the health and performance of the company's network infrastructure, responding to incidents, and ensuring optimal service delivery. You will be at the forefront of maintaining network stability, identifying potential issues before they impact customers, and working collaboratively with engineering teams to resolve problems. The ideal candidate has a solid understanding of networking concepts, monitoring tools, and troubleshooting methodologies. This position requires shift work, including nights and weekends, to provide 24/7 coverage, with flexible hybrid arrangements for administrative tasks. Our client values attention to detail and a commitment to service excellence in supporting the Eastern Cape region's connectivity.

Key Responsibilities

• Monitoring network devices, systems, and services for performance and availability issues.
• Detecting, diagnosing, and resolving network outages and performance degradations.
• Responding promptly to alerts and alarms generated by monitoring systems.
• Escalating complex issues to senior engineers or relevant teams.
• Documenting network incidents, troubleshooting steps, and resolution actions.
• Performing routine system checks and network health assessments.
• Contributing to the continuous improvement of NOC processes and tools.
• Maintaining accurate shift logs and reports.
• Collaborating effectively with internal teams and external vendors.
• Ensuring compliance with service level agreements (SLAs).

Requirements

• Diploma or relevant certification in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in a NOC or network support role, preferably in the telecoms sector .
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
• Familiarity with network monitoring tools (e.g., SolarWinds, Zabbix, Nagios).
• Basic knowledge of troubleshooting methodologies for network devices.
• Ability to work in a shift-based environment, including nights and weekends.
• Good analytical and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to remain calm and focused under pressure.
• Experience working in Queenstown, Eastern Cape or understanding of regional network challenges is a plus.

Benefits

• Competitive salary and shift allowances.
• Hybrid work model offering flexibility.
• Comprehensive medical aid and retirement fund benefits.
• Paid leave and company holidays.
• Training opportunities to enhance network monitoring skills.
• Exposure to a wide range of network technologies and infrastructure.
• A critical role in ensuring network stability for the Eastern Cape.
• Supportive team environment with opportunities for career progression.