Telecom Network Operations Specialist

Placements24; Queenstown (MD); Hybride; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund

Paid annual leave

Résumé du poste

Placements24 in the Queenstown area is seeking a Telecom Network Operations Specialist to monitor, maintain and troubleshoot our client’s network infrastructure. This hybrid role requires regular presence in the Queenstown office with flexibility for remote work to support Eastern Cape operations.

You will work with SolarWinds and Nagios, handle incidents, perform configuration changes, and collaborate with field technicians to ensure uptime and performance.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Telecommunications, or a related field.
• 2–4 years of experience in a network operations or technical support role within a telecommunications environment.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) and ticketing systems.
• Good understanding of IP networking, TCP/IP, DNS, and DHCP.

Responsabilités

• Monitor network performance using monitoring tools and identify issues or outages.
• Respond to network alarms and incidents, performing initial troubleshooting and escalating complex issues.
• Perform routine maintenance tasks on network equipment and systems.
• Implement approved network changes and software updates.
• Maintain records of network events, actions taken, and resolution times.

Connaissances

IP networking

Troubleshooting

Analytical thinking

Communication

Problem-solving

Formation

Diploma or degree in IT / CS / Telecommunications

Outils

SolarWinds

Nagios

Description du poste

About the Role

Our client, a significant telecommunications provider in the Eastern Cape, is seeking a proactive and skilled Telecom Network Operations Specialist. This role is crucial for the day-to-day monitoring, maintenance, and troubleshooting of the company's network infrastructure in the Queenstown area. You will be responsible for ensuring network stability, performance, and availability, responding to incidents, and implementing corrective actions. The ideal candidate has a solid understanding of network operations center (NOC) environments and a strong aptitude for problem-solving. This hybrid role requires regular presence in the Queenstown office, complemented by remote work flexibility, to support operations in Eastern Cape, ZA.

Key Responsibilities

• Monitor network performance using various monitoring tools and identify potential issues or outages.
• Respond to network alarms and incidents, performing initial troubleshooting and escalating complex issues as needed.
• Perform routine maintenance tasks on network equipment and systems.
• Implement approved network configuration changes and software updates.
• Maintain accurate records of network events, actions taken, and resolution times.
• Collaborate with field technicians and other engineering teams to resolve network problems.
• Participate in the development and refinement of operational procedures and documentation.
• Ensure adherence to network security policies and procedures.
• Contribute to capacity planning and network performance optimization efforts.
• Provide technical support and guidance to junior operations staff.

Requirements

• Diploma or degree in Information Technology, Computer Science, Telecommunications, or a related field.
• 2-4 years of experience in a network operations or technical support role within a telecommunications environment.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) and ticketing systems.
• Good understanding of IP networking, TCP/IP, DNS, and DHCP.
• Experience with routing protocols (e.g., OSPF, BGP) is a plus.
• Strong analytical and problem-solving skills, with the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Ability to work shifts, including nights and weekends, as part of a rotating schedule.
• Proximity to Queenstown is essential for the hybrid work model.
• Commitment to continuous learning and staying updated with network technologies.

Benefits

Our client offers a competitive salary package with opportunities for overtime pay. Benefits include medical aid, a provident fund, and paid annual leave. Employees have access to ongoing training programs to enhance their technical skills. This role offers a chance to grow within a stable telecommunications company serving the Eastern Cape, ZA.