Telecommunications Network Operations Center (NOC) Supervisor

Placements24; Queenstown (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Professional development opportunities

Job summary

Placements24 is seeking an experienced Telecommunications NOC Supervisor to oversee on-site operations in Queenstown, Eastern Cape. You will lead a technical team, monitor the network, and drive rapid response to service disruptions.

You will coordinate with engineering and field teams, refine NOC procedures, and generate performance reports. The role requires a strong technical background, leadership experience, and the ability to work in shifts at the Queenstown site.

Qualifications

• 4+ years in a NOC environment with at least 1 year in a supervisory role.
• Strong knowledge of TCP/IP, routing (BGP, OSPF), and switching.
• Experience with network monitoring tools (SolarWinds, Nagios, Zabbix).
• Proven leadership and team motivation abilities.
• Excellent problem-solving, analytical and decision-making skills under pressure.
• Strong communication and interpersonal skills with technical and non-technical staff.
• Willingness to work in shifts and relocate to Queenstown, Eastern Cape.

Responsibilities

• Lead and mentor a team of NOC technicians.
• Monitor real-time network performance and respond to alarms.
• Coordinate incident response and ensure timely resolutions.
• Collaborate with field operations, engineering and other teams.
• Maintain logs of events, incidents, and resolutions.
• Develop and refine NOC procedures and best practices.
• Ensure effective use of monitoring tools and systems.
• Produce regular reports on availability, incidents, and team productivity.
• Perform root cause analysis for recurring issues and implement preventive actions.
• Serve as escalation point for complex technical issues within the NOC.

Skills

Team leadership

Problem solving

Communication

Shift work

Network fundamentals

Education

National Diploma or Bachelor's degree in IT/CS/EE

Tools

SolarWinds

Nagios

Zabbix

Job description

About the Role

Our client, a vital telecommunications infrastructure provider, is seeking an experienced and vigilant Telecommunications Network Operations Center (NOC) Supervisor to oversee their operations in Queenstown, Eastern Cape. This critical role ensures the continuous monitoring, management, and support of the company's network infrastructure, guaranteeing high availability and rapid response to any service disruptions. The ideal candidate will possess strong technical knowledge of network monitoring tools, exceptional leadership abilities, and a commitment to maintaining robust telecommunications services. This on-site position requires a proactive individual dedicated to network integrity in the Eastern Cape.

Key Responsibilities

• Supervise and lead a team of NOC technicians, providing guidance, training, and performance management.
• Oversee the real-time monitoring of the telecommunications network, identifying and responding to alarms and events.
• Manage incident response procedures, ensuring timely and effective resolution of network issues.
• Coordinate with field operations teams, engineering, and other departments to troubleshoot and restore services.
• Maintain accurate logs of all network events, incidents, and resolutions.
• Develop and refine NOC operational procedures and best practices.
• Ensure the effective utilization of network monitoring tools and systems.
• Generate regular performance reports on network availability, incident trends, and team productivity.
• Conduct root cause analysis for recurring network problems and recommend preventive actions.
• Act as a primary point of escalation for complex technical issues within the NOC.

Requirements

• National Diploma or Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
• Minimum of 4 years of experience in a Network Operations Center (NOC) environment, with at least 1 year in a supervisory or lead role.
• Strong understanding of networking concepts, including TCP/IP, routing protocols (e.g., BGP, OSPF), and switching.
• Experience with various network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Proven ability to lead and motivate a technical team.
• Excellent problem-solving, analytical, and decision‑making skills under pressure.
• Strong communication and interpersonal skills, with the ability to effectively interact with technical and non‑technical personnel.
• Familiarity with telecommunications infrastructure and technologies is a significant advantage.
• Ability to work in a shift‑based environment and adapt to changing operational demands.
• Reside in or be willing to relocate to the Queenstown, Eastern Cape area for this on‑site role.

Benefits

Our client offers a competitive salary, comprehensive medical aid, and opportunities for professional development in network operations and management. Be a key leader in ensuring the reliability of essential communication services in Queenstown and the surrounding Eastern Cape region. This role provides a stable career path within a critical industry.