Telecommunications NOC Supervisor

Dobson Fiber; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Dobson Fiber is seeking a Telecommunications NOC Supervisor to oversee the Network Operations Center, ensuring reliable voice, data, wireless, and fiber services. You will supervise NOC technicians, coordinate incident response, and manage escalations to maintain service availability.

The role requires leadership in a 24/7 environment, strong communication, and experience with change control and incident management. This position is based in a professional setting with occasional travel.

Qualifications

• Requires strong understanding of IP networking, routing, switching, fiber optics, wireless, VoIP and transport technologies.
• Experience with NOC tools such as monitoring platforms and ticketing systems.
• Ability to interpret alarms, logs and network diagrams.

Responsibilities

• Lead and supervise the NOC team to assess events, assign tasks, manage schedules and coach staff.
• Oversee real-time network monitoring, alarms, and performance metrics.
• Manage incident responses to outages and degradations to maintain customer experience.
• Provide troubleshooting oversight for fiber, wireless, IP, VoIP, and transport systems.
• Coordinate with engineering, field operations, vendors, and carriers for escalations.
• Manage vendor escalations and event response coordination.
• Track SLA performance and ensure uptime, latency, and response targets are met.
• Approve and supervise planned maintenance, upgrades and network changes.
• Maintain logs, incident reports, shift summaries, and performance dashboards.
• Drive process improvements to optimize workflows and monitoring practices.

Skills

IP networking

Routing

Switching

Fiber optics

Wireless systems

VoIP

Transport tech

Education

Associate/Bachelor in Telecom or IT

Tools

Monitoring platforms

Ticketing systems

Network management systems

Job description

The Telecommunications NOC Supervisor oversees daily operations of the Network Operations Center (NOC), ensuring reliable performance of voice, data, wireless, and fiber networks. Supervise NOC technicians, coordinate incident response, manage escalations, and maintain service availability in accordance with SLAs and industry standards.

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES

• NOC Team Leadership — Supervise NOC technicians, engage in assessing events, assign tasks, manage schedules, and provide coaching.
• Network Monitoring — Oversee real‑time monitoring of network elements, alarms, and performance metrics.
• Incident Management — Lead responses to outages, service degradations, and critical alarms ensuring superior customer experience.
• Troubleshooting Oversight — Assist and guide technicians through diagnostics for fiber, wireless, IP, VoIP, and transport systems.
• Escalation Management — Coordinate with engineering, field operations, vendors, and carriers.
• Vendor Management — Manage vendor escalations and event response coordination.
• SLA & Performance Tracking — Ensure compliance with uptime, latency, and response‑time targets.
• Change Management — Approve and supervise planned maintenance, upgrades, and network changes.
• Documentation & Reporting — Maintain logs, incident reports, shift summaries, and performance dashboards.
• Process Improvement — Enhance workflows, SOPs, and monitoring practices.

SUPERVISOR RESPONSIBILITIES

• Provides leadership, guidance, and support to assigned team members.
• Assists with employee training, coaching, and performance management.
• Supports hiring, onboarding, scheduling, and employee development activities.
• Promotes a positive, professional, and safety-focused work environment.
• Ensures compliance with company policies, procedures, and applicable regulations.
• Monitor workload distribution and team productivity to support operational goals.
• Addresses employee concerns and elevate issues as appropriate.
• May participate in disciplinary actions, performance evaluations, and corrective action processes.

QUALIFICATIONS

Technical Skills:

• Strong understanding of IP networking, routing, switching, fiber optics, wireless systems, VoIP, and transport technologies.
• Experience with NOC tools such as monitoring platforms, ticketing systems, and network management systems.
• Ability to interpret alarms, logs, and network diagrams.

Leadership & Operational Skills:

• Experience supervising technical teams in a 24/7 environment.
• Strong communication and decision‑making under pressure.
• Ability to manage escalations and coordinate cross‑functional response.
• Familiarity with incident management and change control.

Education & Certifications:

• Associate or Bachelor’s degree in Telecommunications, Engineering, or Information Technology.
• Preferred certifications: CCNA, JNCIA, Network+, ITIL Foundation.

SAFETY EXPECTATIONS

• Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.

ENVIRONMENTAL / WORKING CONDITIONS

• Work is primarily performed in a professional office environment.
• Occasional business travel may be required based on business needs.

PHYSICAL REQUIREMENTS

• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Requires the ability to communicate effectively and utilize standard office technology and equipment.
• May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.