Telecommunications Network Operations Manager

Placements24; Houston (TX); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Life insurance

Leadership training

Job summary

Placements24 is seeking a Telecommunications Network Operations Manager to lead the NOC in Randburg, Gauteng. You will oversee daily network operations, ensuring high availability, performance, and reliability of telecom services while guiding a team of engineers and technicians.

The role requires 7+ years in telecom network operations with at least 3 years in management, strong incident response, ITIL expertise, and collaboration across engineering and support teams.

Qualifications

• 7+ years in telecommunications network operations with 3+ years in a management role.
• Proven experience managing a NOC environment and driving operational excellence.
• Strong knowledge of network protocols, architectures, and incident handling.

Responsibilities

• Manage and lead the NOC team to ensure high performance and accountability.
• Oversee monitoring, troubleshooting, and resolution of network incidents and outages.
• Ensure restoration of services to meet or exceed SLA targets.
• Develop and implement operational procedures and best practices.
• Lead capacity planning and proactive performance improvements.
• Perform root cause analysis for major incidents and drive preventive actions.
• Collaborate with engineering, field ops, and customer support.
• Manage vendor relationships for monitoring tools and services.
• Drive continuous improvement and ensure security/compliance.

Skills

NOC management

Incident management

Network operations

ITIL framework

Leadership

Vendor management

Troubleshooting

Education

Bachelor's degree in Telecommunications Engineering or related field

Tools

Network monitoring tools

Job description

About the Role

Our client, a major telecommunications operator, is seeking an experienced and strategic Telecommunications Network Operations Manager to lead their network operations center (NOC) in Randburg, Gauteng. This critical role involves overseeing the day-to-day operations of the network, ensuring maximum availability, performance, and reliability of all telecommunications services. The ideal candidate will have a strong background in network operations, incident management, team leadership, and a deep understanding of network infrastructure and technologies. You will be responsible for managing a team of skilled engineers and technicians, driving operational excellence, and implementing best practices to maintain service level agreements (SLAs).

Key Responsibilities

• Manage and lead the Network Operations Center (NOC) team, fostering a culture of accountability and high performance.
• Oversee the monitoring, troubleshooting, and resolution of network incidents and outages.
• Ensure the timely and effective restoration of services to meet or exceed SLA targets.
• Develop and implement operational procedures, policies, and best practices.
• Manage network capacity planning and proactively address potential performance issues.
• Lead root cause analysis for major incidents and implement preventative measures.
• Collaborate with other departments, including engineering, field operations, and customer support.
• Manage vendor relationships related to network monitoring tools and support.
• Drive continuous improvement initiatives within the NOC operations.
• Ensure compliance with security protocols and operational standards.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management role.
• Proven experience managing a Network Operations Center (NOC) environment.
• Strong understanding of network protocols, architectures, and troubleshooting methodologies.
• Experience with ITIL frameworks and incident management processes.
• Demonstrated leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Familiarity with network monitoring and management tools.
• Strong communication and interpersonal skills.
• Ability to work under pressure and make critical decisions in high-stakes situations.

Benefits

• Our client offers a highly competitive executive salary, coupled with performance bonuses and a comprehensive benefits package including medical aid, a provident fund, and life insurance.
• Opportunities for advanced leadership training and professional development are provided.
• This role is based in our modern facilities in Randburg, Gauteng, offering a challenging yet rewarding work environment.
• You will lead a critical function within the organization, ensuring the seamless operation of vital telecommunications infrastructure.