NOC Operations Lead: Network Performance & Service Delivery

ASM Research, An Accenture Federal Services Company; Atlanta (GA); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an experienced NOC Lead to orchestrate Network Operations Center activities and coordinate with IT and service providers to meet program objectives.

You will monitor infrastructure, ensure SLA adherence, drive continuous improvement, and provide technical leadership with escalation management, reporting metrics to senior management. This role offers leadership in a federal IT environment with broad stakeholder engagement.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Management

Service Delivery

Network Monitoring

Team Leadership

ITIL & ITSM

Education

Bachelor's degree in IT/Business

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks an experienced NOC Lead to orchestrate Network Operations Center activities and coordinate with IT and service providers to meet program objectives.

You will monitor infrastructure, ensure SLA adherence, drive continuous improvement, and provide technical leadership with escalation management, reporting metrics to senior management. This role offers leadership in a federal IT environment with broad stakeholder engagement.