NOC Lead: Network Operations & SLA Excellence

ASM Research, An Accenture Federal Services Company; Hartford (CT); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, is seeking a NOC Lead to oversee Network Operations Center activities and drive service delivery excellence. You will coordinate IT teams, monitor performance, manage SLAs, and lead continuous improvement initiatives.

The role requires extensive NOC and service delivery experience, strong leadership, and expertise with ITSM tools and monitoring platforms. Collaboration with stakeholders ensures alignment with program objectives.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

NOC management

Service delivery leadership

Network monitoring

Analytical skills

Communication skills

ITIL processes

Leadership

Facilitation

Organizational skills

Federal IT compliance

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, an Accenture Federal Services company, is seeking a NOC Lead to oversee Network Operations Center activities and drive service delivery excellence. You will coordinate IT teams, monitor performance, manage SLAs, and lead continuous improvement initiatives.

The role requires extensive NOC and service delivery experience, strong leadership, and expertise with ITSM tools and monitoring platforms. Collaboration with stakeholders ensures alignment with program objectives.