NOC Lead - Network Operations & Performance Leader

ASM Research, An Accenture Federal Services Company; Madison (WI); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to guide Network Operations Center activities and ensure service delivery excellence for our federal programs in Madison, WI.

You will oversee NOC processes, coordinate with IT teams and service providers, monitor network performance, enforce SLAs, and drive continuous improvement while providing technical leadership and escalation management to stakeholders.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL Processes

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow

ITSM Platforms

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to guide Network Operations Center activities and ensure service delivery excellence for our federal programs in Madison, WI.

You will oversee NOC processes, coordinate with IT teams and service providers, monitor network performance, enforce SLAs, and drive continuous improvement while providing technical leadership and escalation management to stakeholders.