Junior NOC Engineer: 24/7 Network Monitoring

ASM Research, An Accenture Federal Services Company; Frankfort (KY); On-site; USD 65,000 - 82,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a Junior NOC Engineer to monitor enterprise network devices from a 24x7 NOC, perform initial troubleshooting, and escalate complex issues to senior engineers for mission-critical services.

The role follows SOPs for routine checks, incident documentation, and shift handoffs, with collaboration across NOC staff to improve processes in a federal IT environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 0–3 years in network operations or NOC roles.
• Foundational networking concepts: TCP/IP, VLANs, routing, switching, firewall basics.

Responsibilities

• Monitor enterprise network devices, circuits, and services using monitoring tools and prioritize response by impact and severity.
• Perform first-line network troubleshooting, verify device reachability, interface status, link utilization, and basic configurations before escalation.
• Execute standard operating procedures for routine NOC tasks: health checks, device restarts, low-risk changes.

Skills

TCP/IP

VLANs

Routing

Switching

Firewall basics

Troubleshooting

Documentation

Education

Bachelor's degree in CS/IT or related field

Tools

Cisco devices

Juniper devices

SolarWinds

Ticketing tools

Job description

ASM Research, An Accenture Federal Services Company seeks a Junior NOC Engineer to monitor enterprise network devices from a 24x7 NOC, perform initial troubleshooting, and escalate complex issues to senior engineers for mission-critical services.

The role follows SOPs for routine checks, incident documentation, and shift handoffs, with collaboration across NOC staff to improve processes in a federal IT environment.