NOC Operations Lead - Drive Network Reliability & SLA Excellence

ASM Research, An Accenture Federal Services Company; Boston (MA); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, Boston, seeks a NOC Lead to guide Network Operations Center activities across programs, ensure adherence to IT policies, and drive continuous improvement of enterprise operations.

You will coordinate with IT and service provider teams, monitor network performance, manage SLAs, and provide escalation leadership to deliver reliable, secure services for federal programs.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management required.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Leadership

Analytical thinking

Problem-solving

Communication skills

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

Network monitoring tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, Boston, seeks a NOC Lead to guide Network Operations Center activities across programs, ensure adherence to IT policies, and drive continuous improvement of enterprise operations.

You will coordinate with IT and service provider teams, monitor network performance, manage SLAs, and provide escalation leadership to deliver reliable, secure services for federal programs.