Junior NOC Engineer: Federal Network Operations (24/7)

ASM Research, An Accenture Federal Services Company; Providence (RI); On-site; USD 65,000 - 82,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Junior NOC Engineer to monitor and support enterprise network infrastructure, providing real-time surveillance, basic troubleshooting, and incident documentation to support mission-critical services.

Working in a 24x7 operations model, you will perform health checks, document actions and outcomes, and escalate to senior engineers when needed, while adhering to change and incident management processes in a federal IT environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• 0–3 years of experience in network operations, NOC, or junior network engineering roles focused on monitoring and first-line troubleshooting.
• Foundational understanding of networking concepts such as TCP/IP, VLANs, routing, switching, and basic firewall behavior in enterprise LAN/WAN environments.
• Exposure to network management tools and technologies (for example, Cisco or Juniper devices and tools such as SolarWinds or similar platforms).
• Strong analytical and problem-solving skills, with the ability to work effectively under pressure in a fast-paced operational environment.
• Clear written and verbal communication skills, including accurate documentation of incidents, changes, and resolutions.
• Candidates must be US citizens and possess a current secret security clearance (active within past 24 months).
• Current Security+ or other DoD 8180 IAT-II certification required.

Responsibilities

• Monitor enterprise network devices, circuits, and services using network management and monitoring tools, acknowledging alerts and prioritizing response based on impact and severity.
• Perform first-line network troubleshooting, including verifying device reachability, interface status, link utilization, and basic configuration items before escalating to senior engineers.
• Execute standard operating procedures for routine NOC tasks, such as scheduled health checks, device restarts, and low-risk configuration tasks under direction.
• Document incidents, changes, and resolutions in ticketing systems with clear descriptions of symptoms, diagnostics performed, escalation paths, and final outcomes.
• Participate in 24x7 operations coverage by following shift schedules, maintaining accurate shift logs, and ensuring concise handoff communications between shifts.
• Collaborate with senior NOC or network engineers by gathering diagnostic data, implementing directed troubleshooting steps, and learning advanced techniques.
• Support adherence to change management and incident management processes, ensuring that network activities are properly recorded and approved.

Job description

ASM Research, An Accenture Federal Services Company, seeks a Junior NOC Engineer to monitor and support enterprise network infrastructure, providing real-time surveillance, basic troubleshooting, and incident documentation to support mission-critical services.

Working in a 24x7 operations model, you will perform health checks, document actions and outcomes, and escalate to senior engineers when needed, while adhering to change and incident management processes in a federal IT environment.