NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Lansing (MI); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to drive Network Operations Center activities, ensure SLAs, and lead escalation management across multiple IT teams. You will coordinate with service providers and monitor performance to meet program objectives.

The ideal candidate has 8+ years in service delivery or NOC operations with strong analytical and leadership skills, and experience with ITSM platforms in a federal IT environment.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management is required.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

Network monitoring tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to drive Network Operations Center activities, ensure SLAs, and lead escalation management across multiple IT teams. You will coordinate with service providers and monitor performance to meet program objectives.

The ideal candidate has 8+ years in service delivery or NOC operations with strong analytical and leadership skills, and experience with ITSM platforms in a federal IT environment.