NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Nashville (TN); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks a NOC Lead in Nashville to supervise Enterprise Operations, oversee NOC activities, monitor performance, and drive continuous improvement in service delivery for federal programs.

The role requires leading multi-disciplinary teams, guiding ITIL processes, managing escalations, and reporting metrics to senior management to ensure alignment with program objectives and IT policy standards.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL Processes

Education

Bachelor's degree in IT/Business/Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, an Accenture Federal Services company, seeks a NOC Lead in Nashville to supervise Enterprise Operations, oversee NOC activities, monitor performance, and drive continuous improvement in service delivery for federal programs.

The role requires leading multi-disciplinary teams, guiding ITIL processes, managing escalations, and reporting metrics to senior management to ensure alignment with program objectives and IT policy standards.