Senior NOC Lead - Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Frankfort (KY); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to oversee Network Operations Center activities and optimize enterprise operations. The role coordinates cross-functional IT teams, ensures policy compliance, and drives service improvements to meet program objectives.

The ideal candidate has extensive NOC/ITIL experience, strong leadership, and excellent communication skills to report performance and manage escalations effectively.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Operations

Service Delivery Leadership

Analytical & Problem-Solving

Communication Skills

ITIL Processes

Federal IT Operations & Compliance

Multi-Team Coordination

Leadership Experience

Incident Escalation

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

Network monitoring tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to oversee Network Operations Center activities and optimize enterprise operations. The role coordinates cross-functional IT teams, ensures policy compliance, and drives service improvements to meet program objectives.

The ideal candidate has extensive NOC/ITIL experience, strong leadership, and excellent communication skills to report performance and manage escalations effectively.