NOC Network Engineer - Global IP Desk

Transaction Network Services; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Transaction Network Services is seeking a Field Support Engineer to provide on-site technical and non-technical product support for the Financial Markets infrastructure. You will handle global IP networking tasks, incident management, and 24x7 coverage as part of a global IP Desk.

You will troubleshoot complex routing, hardware, and protocol issues, coordinate with vendor TACs, and ensure high availability across core networks and data centers.

Qualifications

• TCP/IP, VPN, MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS).
• Hands-on configuration of Cisco, Arista and Juniper routers and switches.
• ITIL Certification.
• Experience with Microsoft Office software, communications software, and Visio.
• Experience working with external customers.
• Experience providing support for NOC environments.
• Computer Science / applicable degree, or equivalent work experience is preferred.
• Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor.

Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks (OSPF,BGP,EIGRP,RIP,IS-IS).
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper devices.
• Interact with Cisco and Juniper TACs for escalation.
• Second-level network and protocol troubleshooting and debugging.
• Coordinate, schedule and support network maintenance and change management activities.

Skills

TCP/IP

VPN

MPLS

OSPF

BGP

EIGRP

RIP

IS-IS

Education

CS degree or equivalent

Tools

Cisco routers

Arista switches

Juniper switches

Microsoft Office

Visio

Job description

Transaction Network Services is seeking a Field Support Engineer to provide on-site technical and non-technical product support for the Financial Markets infrastructure. You will handle global IP networking tasks, incident management, and 24x7 coverage as part of a global IP Desk.

You will troubleshoot complex routing, hardware, and protocol issues, coordinate with vendor TACs, and ensure high availability across core networks and data centers.