NOC II Engineer: 24/7 Network Monitoring & Incident Response

Hotwire Communications Ltd; Fort Lauderdale (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Healthcare

401K Retirement Plan with CompanyMatch

Paid Vacation & Holidays

Paid Volunteer Time

Parental Leave

Job summary

Hotwire Communications Ltd is seeking a NOC II Engineer to ensure that network, data, video, voice, and application environments run at peak performance by detecting and acting on all exceptions and anomalies. The role emphasizes monitoring, fault diagnosis, and proactive problem resolution.

You will monitor production environments, coordinate field testing and vendor dispatches, respond to automated alerts, and maintain monitoring tools.

Qualifications

• 4+ years in Help Desk or high-volume call center
• 4+ years in IT Operations including tools, methods and techniques
• 4+ years in network and/or server monitoring

Responsibilities

• Monitor production network environment to ensure availability
• Coordinate testing and repair of circuits
• Coordinate onsite dispatch of vendor repair services
• Respond to alerts and diagnose level and criticality of problems
• Diagnose problems and resolve expeditiously
• Configure and maintain monitoring tools
• Write/update system documentation and procedures
• Provide support and escalate issues according to procedures
• Write trouble ticket notes on incidents and problems
• Perform periodic health checks of systems

Skills

TCP/IP knowledge

Network Protocols (OSP F/BGP/MPLS)

IT Operations experience

Help Desk experience

Customer Service

Tools

SolarWinds

Nagios

Job description

Hotwire Communications Ltd is seeking a NOC II Engineer to ensure that network, data, video, voice, and application environments run at peak performance by detecting and acting on all exceptions and anomalies. The role emphasizes monitoring, fault diagnosis, and proactive problem resolution.

You will monitor production environments, coordinate field testing and vendor dispatches, respond to automated alerts, and maintain monitoring tools.