NOC II Engineer: Network Operations & Fast Incident Response

Hotwire Communications; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K match

Paid vacation

Employee service discounts

Job summary

Hotwire Communications in Fort Lauderdale, FL is seeking a NOC II Engineer to ensure network, data, video, voice and application environments run at peak performance by detecting and acting on anomalies. You will monitor production networks, coordinate field testing, respond to alerts, maintain monitoring tools, write documentation, and collaborate with engineers to resolve incidents.

This role requires 4+ years in IT operations and solid TCP/IP knowledge.

Qualifications

• Minimum of 4 years in a Help Desk or high volume call center preferred.
• Minimum of 4 years in IT Operations including knowledge of common tools, methods, and techniques.
• Minimum of 4 years in network and/or server monitoring skills.

Responsibilities

• Monitor production network environment to ensure availability.
• Coordinate field router testing and repair of circuits.
• Coordinate onsite dispatch of Telecommunication vendor repair services.
• Respond to automated alerts from monitoring tools.
• Diagnose faults and resolve issues promptly.
• Configure and maintain monitoring tools.
• Write or revise system documentation and procedures.
• Work with Engineers to resolve production problems.
• Write coherent trouble ticket notes on incidents.
• Perform periodic health checks of systems.
• Provide inbound support and escalation as needed.
• Diagnose problems and resolve them expeditiously.
• Other duties as assigned.

Skills

TCP/IP

Network monitoring

Monitoring tools

Customer service

Trouble ticketing

Problem diagnosis

OS monitoring

Tools

SolarWinds

Nagios

Job description

Hotwire Communications in Fort Lauderdale, FL is seeking a NOC II Engineer to ensure network, data, video, voice and application environments run at peak performance by detecting and acting on anomalies. You will monitor production networks, coordinate field testing, respond to alerts, maintain monitoring tools, write documentation, and collaborate with engineers to resolve incidents.

This role requires 4+ years in IT operations and solid TCP/IP knowledge.