NOC Lead Engineer

Hotwire Communications; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation

Hotwire Service Discounts

Job summary

Hotwire Communications in Fort Lauderdale, FL seeks an IT Operations professional to monitor and maintain production networks, ensuring uptime and rapid incident response. You will collect performance data and generate incident tickets, troubleshoot level 2 issues, and coordinate with field technicians to repair circuits.

The role requires 4+ years in network or IT operations and experience with monitoring tools such as SolarWinds or Nagios.

Qualifications

• Minimum of 4 years of experience in IT Operations.
• Minimum of 4 years of progressively responsible work experience in network and/or server monitoring.
• Experience with monitoring applications such as SolarWinds, Nagios.

Responsibilities

• Collect performance statistics on the reliability and efficiency of networks.
• Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident.
• Troubleshoots all level 2 incidents and escalates to higher level as needed.
• Detect outages and remedies.
• Monitor production network environment using monitoring tools to ensure availability.
• Coordinate field router testing and repair of circuits.
• Respond to automated alerts from monitoring tools according to procedure.

Skills

IT Operations

Network Monitoring

TCP/IP & Cisco

Monitoring Tools

Customer Service

SolarWinds/Nagios

Tools

SolarWinds

Nagios

Job description

• Collect performance statistics on the reliability and efficiency of networks.
• Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident.
• Troubleshoots all level 2 incidents and escalates to higher level as needed.
• Detect outages and remedies.
• Operates with a high degree of independence and with minimal supervision in a secure environment.
• Monitor production network environment using a combination of monitoring tools to ensure availability.
• Coordinate field router intrusive and non-intrusive testing and repair of circuits.
• Coordinate onsite dispatch of Telecommunication vendor repair services.
• Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain
  level and criticality of problem.
• Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve
  expeditiously.
• Work with Engineers to resolve production problems.
• Write coherent trouble ticket notes on production incidents and problems.
• Escalate issues and problems according to procedures and best judgment.
• Diagnose problems and resolve in an expeditious manner.
• Other duties as required or assigned.

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum of 4 years of experience working in IT Operations including knowledge of common, tools,
  methods, and techniques
• Minimum of 4 years of progressively responsible work experience in network and / or server monitoring
  skills
• Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
• Specialties NOC/ Process writing skills of training a plus
• Experience in Monitoring Theory / Implementation a plus
• Experience in Customer Service.
• Experience in current Internet network hardware and software technologies.
• Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios

Benefits :
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.