NOC Lead Engineer: Elevate Network Reliability & Incident Response
Hotwire Communications Ltd
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Benefits offered by this job
Job summary
Hotwire Communications Ltd is seeking an IT Operations/NOC professional in Fort Lauderdale, FL to monitor networks, generate and manage incident tickets, and rapidly troubleshoot level 2 issues. The role requires strong knowledge of TCP/IP, routing, and ISP networks, with experience in SolarWinds and Nagios becoming essential.
The ideal candidate will work with engineers to resolve production problems, coordinate field service testing and vendor dispatches, and maintain accurate incident
Qualifications
- 4+ years of experience in IT operations or NOC roles.
- Experience with network monitoring, incident management, and fault isolation.
- Knowledge of TCP/IP, routing protocols (OSPF, BGP), and ISP networks.
Responsibilities
- Collect performance statistics on network reliability and efficiency.
- Ensure incident tickets are generated and managed for the incident lifetime.
- Troubleshoot level 2 incidents and escalate as needed.
- Detect outages and initiate remedies to restore service.
- Monitor production networks with monitoring tools to ensure availability.
- Coordinate testing and repair of circuits and vendor dispatches.
- Respond to automated alerts per procedure and diagnose issues quickly.
- Document trouble tickets and escalate issues per procedures.
- Collaborate with engineers to resolve production problems.
Skills
Tools
Job description
Hotwire Communications Ltd is seeking an IT Operations/NOC professional in Fort Lauderdale, FL to monitor networks, generate and manage incident tickets, and rapidly troubleshoot level 2 issues. The role requires strong knowledge of TCP/IP, routing, and ISP networks, with experience in SolarWinds and Nagios becoming essential.
The ideal candidate will work with engineers to resolve production problems, coordinate field service testing and vendor dispatches, and maintain accurate incident
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