NOC Lead Engineer: Elevate Network Reliability & Incident Response

Hotwire Communications Ltd; Fort Lauderdale (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare

401k

Paid time off

Volunteer time

Parental leave

Service discounts

Referral bonuses

Entertainment discounts

Job summary

Hotwire Communications Ltd is seeking an IT Operations/NOC professional in Fort Lauderdale, FL to monitor networks, generate and manage incident tickets, and rapidly troubleshoot level 2 issues. The role requires strong knowledge of TCP/IP, routing, and ISP networks, with experience in SolarWinds and Nagios becoming essential.

The ideal candidate will work with engineers to resolve production problems, coordinate field service testing and vendor dispatches, and maintain accurate incident

Qualifications

• 4+ years of experience in IT operations or NOC roles.
• Experience with network monitoring, incident management, and fault isolation.
• Knowledge of TCP/IP, routing protocols (OSPF, BGP), and ISP networks.

Responsibilities

• Collect performance statistics on network reliability and efficiency.
• Ensure incident tickets are generated and managed for the incident lifetime.
• Troubleshoot level 2 incidents and escalate as needed.
• Detect outages and initiate remedies to restore service.
• Monitor production networks with monitoring tools to ensure availability.
• Coordinate testing and repair of circuits and vendor dispatches.
• Respond to automated alerts per procedure and diagnose issues quickly.
• Document trouble tickets and escalate issues per procedures.
• Collaborate with engineers to resolve production problems.

Skills

Network monitoring

NOC operations

TCP/IP & routing

Customer service

Documentation

Problem solving

Tools

SolarWinds

Nagios

Cisco routers

Job description

Hotwire Communications Ltd is seeking an IT Operations/NOC professional in Fort Lauderdale, FL to monitor networks, generate and manage incident tickets, and rapidly troubleshoot level 2 issues. The role requires strong knowledge of TCP/IP, routing, and ISP networks, with experience in SolarWinds and Nagios becoming essential.

The ideal candidate will work with engineers to resolve production problems, coordinate field service testing and vendor dispatches, and maintain accurate incident