NOC Lead Engineer: Network Reliability & Incident Response

Hotwire Communications; Fort Lauderdale (FL); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

401K Retirement Plan

Paid Vacation

Hotwire Service Discounts

Résumé du poste

Hotwire Communications in Fort Lauderdale, FL seeks an IT Operations professional to monitor and maintain production networks, ensuring uptime and rapid incident response. You will collect performance data and generate incident tickets, troubleshoot level 2 issues, and coordinate with field technicians to repair circuits.

The role requires 4+ years in network or IT operations and experience with monitoring tools such as SolarWinds or Nagios.

Qualifications

• Minimum of 4 years of experience in IT Operations.
• Minimum of 4 years of progressively responsible work experience in network and/or server monitoring.
• Experience with monitoring applications such as SolarWinds, Nagios.

Responsabilités

• Collect performance statistics on the reliability and efficiency of networks.
• Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident.
• Troubleshoots all level 2 incidents and escalates to higher level as needed.
• Detect outages and remedies.
• Monitor production network environment using monitoring tools to ensure availability.
• Coordinate field router testing and repair of circuits.
• Respond to automated alerts from monitoring tools according to procedure.

Connaissances

IT Operations

Network Monitoring

TCP/IP & Cisco

Monitoring Tools

Customer Service

SolarWinds/Nagios

Outils

SolarWinds

Nagios

Description du poste

Hotwire Communications in Fort Lauderdale, FL seeks an IT Operations professional to monitor and maintain production networks, ensuring uptime and rapid incident response. You will collect performance data and generate incident tickets, troubleshoot level 2 issues, and coordinate with field technicians to repair circuits.

The role requires 4+ years in network or IT operations and experience with monitoring tools such as SolarWinds or Nagios.