NOC II Engineer

Hotwire Communications; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K match

Paid vacation

Employee service discounts

Job summary

Hotwire Communications in Fort Lauderdale, FL is seeking a NOC II Engineer to ensure network, data, video, voice and application environments run at peak performance by detecting and acting on anomalies. You will monitor production networks, coordinate field testing, respond to alerts, maintain monitoring tools, write documentation, and collaborate with engineers to resolve incidents.

This role requires 4+ years in IT operations and solid TCP/IP knowledge.

Qualifications

• Minimum of 4 years in a Help Desk or high volume call center preferred.
• Minimum of 4 years in IT Operations including knowledge of common tools, methods, and techniques.
• Minimum of 4 years in network and/or server monitoring skills.

Responsibilities

• Monitor production network environment to ensure availability.
• Coordinate field router testing and repair of circuits.
• Coordinate onsite dispatch of Telecommunication vendor repair services.
• Respond to automated alerts from monitoring tools.
• Diagnose faults and resolve issues promptly.
• Configure and maintain monitoring tools.
• Write or revise system documentation and procedures.
• Work with Engineers to resolve production problems.
• Write coherent trouble ticket notes on incidents.
• Perform periodic health checks of systems.
• Provide inbound support and escalation as needed.
• Diagnose problems and resolve them expeditiously.
• Other duties as assigned.

Skills

TCP/IP

Network monitoring

Monitoring tools

Customer service

Trouble ticketing

Problem diagnosis

OS monitoring

Tools

SolarWinds

Nagios

Job description

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies.

DUTIES / RESPONSIBILITIES

• Monitor production network environment using a combination of monitoring tools to ensure availability.
• Coordinate field router intrusive and non-intrusive testing and repair of circuits.
• Coordinate onsite dispatch of Telecommunication vendor repair services.
• Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.
• Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously.
• Responsible for configuring and maintaining monitoring tools.
• May write or revise system documentation and procedures.
• Work with Engineers to resolve production problems.
• Write coherent trouble ticket notes on production incidents and problems.
• Perform periodic health checks of systems.
• Responsible for answering inbound calls and for providing support.
• Escalate issues and problems according to procedures and best judgment.
• Diagnose problems and resolve them in an expeditious manner.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum of 4 years of experience in a Help Desk or high volume call center preferred
• Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
• Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
• Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
• Specialties NOC/ Process writing skills of training a plus
• Experience in Monitoring Theory / Implementation a plus
• Experience in Customer Service.
• Experience in current Internet network hardware and software technologies.
• Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

#LI-MC1

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.