IT Support Technician II — Advanced Help Desk Pro

Cascade Management

14 days+

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Medical

Dental

Vision

PTO

11 Paid Holidays

Short- & Long-Term Disability

Life Insurance

Employee Assistance Program

Accident/Cancer Plan

Flexible Benefit (Medical/Dependent C)

High school diploma or GED; at least 2 years of experience directly related to duties.
Bachelor’s Degree in Computer Science, Information Technology or comparable certification; interchangeable on a year-to-year basis.
Knowledge of computer systems, software, hardware, networking, and communications.

Manage and assist with software applications and hardware for department users.
Track, resolve and document Help Desk tickets for Tier 2 issues.
Provide training to users on new or updated technologies; may train student employees.
Perform routine and nonroutine technical assistance and maintenance duties.
Document projects and maintain user instructions; keep SOPs up to date.
Track inventory levels and maintain records of equipment and materials; data entry of records.
May assist with billing for technology or department; track expenses.
Manage routine tech support, maintenance, and testing for proper system uptime.
Review, evaluate and recommend hardware/software acquisitions and network updates.
Research and implement new technologies with moderate to high impact.
Assist installation, configuration and maintenance of computers/workstations (remote and on-site).
Maintain currency of knowledge on technology, laws, standards and systems.
Create standardized written systems (SOPs) with IT Admin/Manager.
Support projects with higher complexity and risk in the department.
Perform miscellaneous job-related duties as assigned.