Night Shift Patient Registration & Scheduling Specialist

1004 Lehigh Valley Hospital; Macungie (Lehigh County); On-site; USD 21,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Registration professional for Macungie to coordinate patient registration, insurance verification, and scheduling, ensuring accurate accounts and timely financial clearance.

The role involves interviewing patients by phone and in person to gather demographic, insurance, and clinical information, educate about financial responsibilities, and collect out-of-pocket fees.

Qualifications

• High School diploma or GED required; 1 year customer service or healthcare experience.
• Must pass required training in two attempts or less.
• Ability to interact with a diverse patient base, including those seeking emergency services.

Responsibilities

• Interview patients to obtain demographic, insurance (referral/authorization), and other information.
• Assist with patient registration and scheduling to create a welcoming experience.
• Ensure referring providers' orders are complete and match the appointment scheduled.
• Obtain a new order prior to test/treatment if order is incomplete or inaccurate.
• Scan insurance cards, scripts, patient identification, and regulatory forms accurately.
• Obtain signatures to ensure timely reimbursement and consent for services.
• Determine and collect patient financial liability and provide estimates.
• Refer patients to financial resources as needed for assistance with financial counseling.
• Review daily schedule and identify conflicts; coordinate with staff for resolution.
• Maintain compliance with registration accuracy.

Skills

Customer service

Typing proficiency

Education

High School Diploma or GED

Associate’s Degree in Healthcare

Job description

Lehigh Valley Health Network is seeking a Registration professional for Macungie to coordinate patient registration, insurance verification, and scheduling, ensuring accurate accounts and timely financial clearance.

The role involves interviewing patients by phone and in person to gather demographic, insurance, and clinical information, educate about financial responsibilities, and collect out-of-pocket fees.