Night Shift Patient Access Supervisor

Mount Sinai; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System is seeking a Supervisory level professional for Patient Access Services at Mount Sinai Hospital. The role oversees daily registration, insurance verification, and financial clearance within assigned hospital service areas, ensuring timely patient access and service excellence.

The position involves supervising frontline staff, coaching on AIDET and registration accuracy, and collaborating with clinical units to resolve access-related issues.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Registration

Insurance verification

Customer service

HIPAA compliance

Education

High School Diploma or GED

Associate or Bachelor's preferred

Tools

EPIC

Job description

Mount Sinai Health System is seeking a Supervisory level professional for Patient Access Services at Mount Sinai Hospital. The role oversees daily registration, insurance verification, and financial clearance within assigned hospital service areas, ensuring timely patient access and service excellence.

The position involves supervising frontline staff, coaching on AIDET and registration accuracy, and collaborating with clinical units to resolve access-related issues.