Night-Shift Patient Access Specialist - Part-Time

Northwestern Memorial Healthcare; McHenry (IL); On-site; USD 25,000 - 38,000; Part time

Job summary

Northwestern Medicine is hiring a Part Time Night Shift Patient Access Specialist to join our NMHC team. This role supports patient scheduling, registration, insurance verification, and data accuracy while delivering exceptional service.

You will work 32 hours per pay period across four shifts biweekly, including night hours, and collaborate with multiple departments to ensure smooth patient flow and accurate data entry in Epic. We value teamwork, confidentiality, and strong communication.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.
• Preferred: Additional education.
• Preferred: Additional language skills.
• Preferred: Healthcare finance and/or healthcare insurance experience.
• Preferred: Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.

Skills

Customer service

Verbal & written communication

Multitasking

Attention to detail

English proficiency

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is hiring a Part Time Night Shift Patient Access Specialist to join our NMHC team. This role supports patient scheduling, registration, insurance verification, and data accuracy while delivering exceptional service.

You will work 32 hours per pay period across four shifts biweekly, including night hours, and collaborate with multiple departments to ensure smooth patient flow and accurate data entry in Epic. We value teamwork, confidentiality, and strong communication.