Night Shift Patient Access Specialist – Care Concierge

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist for full-time nights to support patient check-in, scheduling, and insurance verification. You will work within a collaborative team to ensure accurate data capture and a smooth patient flow.

Responsibilities include handling patient questions, protecting confidentiality, and using Epic and registration systems to verify eligibility. This role requires excellent communication, attention to detail, and the ability to multi-task in a

Qualifications

• High school diploma or equivalent required.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry and typing (40 wpm).

Responsibilities

• Maintain patient confidentiality per HIPAA regulations.
• Provide exceptional customer service and establish a positive first impression.
• Schedule appointments and coordinate with hospital departments and physician offices.
• Verify insurance eligibility and benefits using online tools and Epic notes.
• Ensure accurate data collection and entry in registration systems.
• Collaborate with team and escalates issues to leadership when needed.

Skills

Customer service

Communication

Multitasking

Typing 40 wpm

English fluency

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine is seeking a Patient Access Specialist for full-time nights to support patient check-in, scheduling, and insurance verification. You will work within a collaborative team to ensure accurate data capture and a smooth patient flow.

Responsibilities include handling patient questions, protecting confidentiality, and using Epic and registration systems to verify eligibility. This role requires excellent communication, attention to detail, and the ability to multi-task in a