Night Shift Patient Access Specialist - Bilingual

Baptist Neighborhood Hospital; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Baptist Neighborhood Hospital in Kelly, TX seeks a Patient Access Specialist to serve as a liaison between patients, payers, and clinical teams during the admissions process. The night shift (7pm–7am) applies, and this full-time role focuses on accurate demographic intake, insurance verification, and securing out-of-pocket payments to maximize reimbursement.

You will ensure EMTALA/HIPAA compliance, provide courteous service, collect signatures, and support smooth revenue cycle operations.

Qualifications

• High School Diploma or GED, required.
• 2 years of patient registration and insurance verification experience in a health care setting, preferred.
• Emergency Department registration experience, strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Position requires fluency in English; written and oral communication.
• Fluency in both English & Spanish is a requirement in the El Paso Market.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log

Skills

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

Job description

Baptist Neighborhood Hospital in Kelly, TX seeks a Patient Access Specialist to serve as a liaison between patients, payers, and clinical teams during the admissions process. The night shift (7pm–7am) applies, and this full-time role focuses on accurate demographic intake, insurance verification, and securing out-of-pocket payments to maximize reimbursement.

You will ensure EMTALA/HIPAA compliance, provide courteous service, collect signatures, and support smooth revenue cycle operations.