Night Shift: Patient Access & Insurance Verification Specialist

The Hospitals of Providence Neighborhood Hospitals; El Paso (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus $3,000

Benefits, 401K match (100% vested day

PTO plan

Job summary

The Hospitals of Providence Neighborhood Hospitals in El Paso, TX seeks a Patient Access Specialist for full-time night shifts (7 PM–7 AM). You will verify demographics, insurance details, obtain authorizations, and collect out-of-pocket responsibilities to support hospital revenue cycles.

Responsibilities include patient screening for safety, handing calls, scanning records, and coordinating transfers. Strong customer service and bilingual English/Spanish abilities are required.

Qualifications

• High School Diploma or GED is required.
• 2 years of patient registration and insurance verification experience preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Fluency in English; bilingual English/Spanish required in the El Paso market.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all regulations applicable to Admissions and Medical Records.
• Provide excellent customer service and build quality relationships with patients and payers.
• Identify and triage patients upon arrival to the hospital to protect patient safety.
• Answer phones professionally and relay messages to appropriate staff.
• Obtain signatures on forms and consents.
• Enter complete demographic information to facilitate revenue cycle processing.
• Verify insurance benefits and correct payor/plan in patient accounting system.
• Obtain insurance authorizations as required by plans.
• Pursue collections at the time of service to maximize reimbursement.
• Scan and file registration and clinical documentation.
• Coordinate transfers to other hospitals when necessary.
• Respond to medical record requests from patients, physicians, and hospitals.
• Maintain cash drawer and logs for payments and admissions.
• Maintain visitor/vendor logs.

Skills

Customer service

Communication

MS Office

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

The Hospitals of Providence Neighborhood Hospitals in El Paso, TX seeks a Patient Access Specialist for full-time night shifts (7 PM–7 AM). You will verify demographics, insurance details, obtain authorizations, and collect out-of-pocket responsibilities to support hospital revenue cycles.

Responsibilities include patient screening for safety, handing calls, scanning records, and coordinating transfers. Strong customer service and bilingual English/Spanish abilities are required.