Night Shift Patient Access Specialist

Northwestern Medicine; McHenry (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient registration and scheduling. You will interact with patients to collect demographic information, verify insurance, and coordinate with departments to ensure accurate check-in and check-out processes.

The role emphasizes strong customer service, confidentiality, and effective communication with staff and physicians to deliver seamless patient experiences in a fast-paced healthcare environment.

Qualifications

• Requires at least 2–3 years in customer service or medical office settings.
• Excellent written and verbal communication skills.
• Proficiency in computer data-entry and typing (≈40 wpm).

Responsibilities

• Provide high-quality customer service and immediate assistance to patients.
• Handle inquiries and escalate issues to Team Lead as needed.
• Maintain patient confidentiality per HIPAA; protect sensitive data.
• Coordinate with hospital departments to schedule and direct patients in NMHC systems.
• Schedule appointments and perform medical necessity checks when required.
• Explain financial options and complete out-of-pocket estimations for patients.
• Participate in training, QA reviews, and process improvements.
• Adapt to schedule changes and support coverage across departments.

Skills

Customer service

Communication skills

Typing 40 wpm

Multi-tasking

Time management

Problem solving

English proficiency

Education

High School diploma or equivalent

Tools

Epic

Data entry software

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient registration and scheduling. You will interact with patients to collect demographic information, verify insurance, and coordinate with departments to ensure accurate check-in and check-out processes.

The role emphasizes strong customer service, confidentiality, and effective communication with staff and physicians to deliver seamless patient experiences in a fast-paced healthcare environment.