Patient Access Navigator

Northwestern Medicine Delnor Hospital; Geneva (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental, Vision Coverage

Life Insurance

Paid time off

Job summary

Northwestern Medicine Delnor Hospital is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification. You will handle inquiries, collect demographic data, perform eligibility checks, and maintain HIPAA privacy while delivering excellent service in a fast-paced hospital setting.

The role emphasizes accurate data entry, cross-department collaboration, and ongoing training to ensure smooth patient flow and timely check-in for services.

Qualifications

• 2-3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Responds to questions and concerns and provides high level customer service.
• Verifies insurance eligibility and collects patient demographic information.
• Coordinates scheduling and communicates options to patients.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Performs pre-visit checks and assists in registration and data accuracy.

Skills

Customer service

Communication

Multi-tasking

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine Delnor Hospital is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification. You will handle inquiries, collect demographic data, perform eligibility checks, and maintain HIPAA privacy while delivering excellent service in a fast-paced hospital setting.

The role emphasizes accurate data entry, cross-department collaboration, and ongoing training to ensure smooth patient flow and timely check-in for services.