Night Shift Patient Access Navigator

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist for the night shift in Chicago. You will handle patient scheduling, demographic collection, insurance verification, and provide high-quality customer service in a fast-paced healthcare setting.

The role requires 2-3 years in customer service or a medical office, strong communication, and proficiency with Epic and registration systems. It is an on-site position offering competitive benefits and a supportive team environment.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Provide outstanding customer service and respond to questions and concerns.
• Schedule appointments and verify patient demographics and insurance information.
• Perform medical necessity checks and communicate options when needed.
• Maintain patient confidentiality and adhere to HIPAA.

Skills

Customer service

Communication

Typing

English proficiency

Education

High School diploma

Tools

Epic

Registration systems

Job description

Northwestern Medicine is seeking a Patient Access Specialist for the night shift in Chicago. You will handle patient scheduling, demographic collection, insurance verification, and provide high-quality customer service in a fast-paced healthcare setting.

The role requires 2-3 years in customer service or a medical office, strong communication, and proficiency with Epic and registration systems. It is an on-site position offering competitive benefits and a supportive team environment.