Patient Access & Scheduling Specialist

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Reimbursable Well-Being Fund

Total Rewards package

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient registrations and scheduling in the NM Campus. Hours: 10:00pm - 6:30pm. You will ensure accurate demographic data, verify insurance, and communicate options to patients while maintaining confidentiality and a focus on service quality.

Role emphasizes teamwork, cross-department collaboration, and adherence to policies. The team supports patient care by streamlining check-in and registration, with ongoing training and

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Maintains high standards of customer service and a patient-first approach.
• Responds to questions and concerns; escalates issues as needed.
• Protects patient confidentiality per HIPAA regulations.
• Assists with scheduling and directing patients through NMHC systems.
• Performs medical necessity checks and communicates options if appointments fail.
• Completes out-of-pocket estimations and educates patients on financial options.
• Collaborates with departments to ensure smooth patient flow and data integrity.

Skills

Customer service

Communication

Typing

English proficiency

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient registrations and scheduling in the NM Campus. Hours: 10:00pm - 6:30pm. You will ensure accurate demographic data, verify insurance, and communicate options to patients while maintaining confidentiality and a focus on service quality.

Role emphasizes teamwork, cross-department collaboration, and adherence to policies. The team supports patient care by streamlining check-in and registration, with ongoing training and