Patient Access & Scheduling Specialist

Northwestern Medicine; Bloomingdale (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration with a focus on accuracy and patient confidentiality.

Responsibilities include coordinating with hospital departments, confirming patient information, and delivering exemplary customer service in a fast-paced environment. A high school diploma and medical office experience are preferred, with strong communication and typing skills required.

Qualifications

• Minimum high school diploma and strong customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficient computer data-entry/typing and basic computer literacy.
• Ability to read, write, and communicate effectively in English.
• Ability to multitask and manage time efficiently.
• Familiarity with patient scheduling, registration, and healthcare privacy rules.

Responsibilities

• Deliver exceptional customer service and maintain a patient-first attitude.
• Assist patients with scheduling, registration, and verifying information.
• Respond to questions, escalate issues to supervisors as needed.
• Maintain patient confidentiality in accordance with HIPAA.

Skills

Customer service

Communication

Typing

English proficiency

Multitasking

Time management

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration with a focus on accuracy and patient confidentiality.

Responsibilities include coordinating with hospital departments, confirming patient information, and delivering exemplary customer service in a fast-paced environment. A high school diploma and medical office experience are preferred, with strong communication and typing skills required.